SPA / The importance of QUALITY How can we define Quality in the SPA ???
Quality is also given by the general elegance. The image of the Personnel
The way the staff behaves
The way people talk
Behaviors: health care The way to walk.
Communicate to the Customer the Cultural Contents of our SPA
The image of the direct internal communication that the customer sees
External communication directed outside the SPA
The staff trick
The Staff Combing
The skin is clean and free from non-normal objects and drawings on the skin that are visible
The use of quality paper communication
The quality of the Sponges and their cleanliness or signs of overuse
The quality of the materials used in the cabin only once
The General Cleaning
The cleaning in particular of the locker rooms
Treatment Room Cleaning
Especially dedicated showers and washbasins.
The cleaning of the environments and paths of the Wet Areas
Interior Turkish baths
The cleaning of the tanks in particular the residues of product coming from the body
The use of water glasses or herbal teas exclusively in Glass is always clean
Control of sofas and waiting area armchairs
A part of what I have described has an exclusively visual impact.
You will always have heard: but what a nice place is the Spa, you saw that colors, furniture, bathrooms, etc.
But the other party generates feelings and perceptions in the customer.
Perceptions generate EMOTIONS.
But as I was good in that SPA as they treated me …
If instead we say, I didn’t like how they treated me and how the Receptionist presented themselves,
these negative impressions are the first that remain
The Visual Part disappears from memory much faster than Perception and Sensation.
If then the perception is negative in all its aspects, both visual and sensitive, the customer will remember it more.
This is why the general Quality must include all the manifestations both real and perceptive. Quality generates positive memories and has a decisive role in CUSTOMER loyalty.
check the QUALITY and take action to bring it to the TOP
MORE QUALITY, MORE CUSTOMERS